In today’s era of technology, a computer and the internet have become necessities for any individual or organization. Any issues with them can become a nightmare. With a hectic daily schedule, one cannot afford to stand in long queues and wait for weeks to get technical issue’s fixed. Online Technical support can be one solution to these problems.
Since Online Technical Support is a new concept, here is the list of some questions that need to be answered about online technical support service.
What is Online Technical Support?
Online Technical Support is the new age method to eradicate your technical problems. Here an expert technician resolves your technical issues virtually through live chat or assists by giving step by step instructions to the customers on phone in order to eliminate the problems.
How does it work?
The technicians working for online tech support IT Consultancy will assist by using remote computer support and troubleshoot the problems. That means after your permission, the technician can access your computer safely to look where exactly the problem is and try to fix it remotely. You can see what the technician is doing in your own computer screen.
What are the benefits of Online Technical Support?
They are fast and available 24X7, 365 days at your service, as per your convenience. Without going anywhere, you will get all expert assistance from Online Tech Support Technicians. You can also keep a check on how and what is exactly happening in your system. Also, their services are very affordable with attractive offers provided by them.
What kind of help is provided by Technical Support?
They provide assistance for:
- Windows Support
- Printer Support
- Virus Removal Support
- Microsoft Office Support
- Router Support
Will they provide help for my MAC operating system?
Yes. Online Tech Support provides help not only with MAC operating system but also Windows desktop, laptops, smart phones, tablets etc.
Are Technical Support Services safe?
Yes. Of course they are safe. The master of this process is you. A technician always asks for your permission whenever he needs to check your system files and folders. When you are connected to any online technical helps service, you can easily see what exactly is happening and how the technician is solving your problem. Also you can ask questions in order to understand the process.
If you have any suspicion, you can move the mouse or keyboard and immediately end the session.
After finishing the session, does a technician has any access to my computer?
No. The initiation and the ending of the connection are done by the customer only. The Technician can access your computer only after the connection is build by you. Once the session is over and you log out from the connection, there is no way that the technician can access your computer.
What if my internet connection is dropped? Does Online Tech Support provide help in that case also?
Yes. Technical Support provides help through phone calls also. They will give step by step instructions which are very easy to understand and will end your technical problem.
What kind of personal information will be given to the technician of online technical help? Why is it needed?
A technician will always ask for some personal information of you and your system in order to assist you better. You personal information is stored in their system so that when you call them again, they will have a better knowledge about you and your system. You need not to worry as your contact information is secured.